The knowledge base at http://enviroinsite.desk.com is often a good first place to look for answers to your questions. If you don't find it there then you may submit tech support tickets at the Support Portal. This will convey messages to the EarthSoft HelpDesk.
Please include the following information in your email to assist us in responding to your request.
1.EnviroInsite version and operating system.
2.Exact text of any error messages received.
3.Steps to enable us to reproduce the issue.